Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of DGR Suspension. The collective work includes works that are licensed to DGR Suspension. Copyright 2003, DGR Suspension ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with DGR Suspension or purchasing DGR Suspension products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with DGR Suspension or to purchase DGR Suspension products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by DGR Suspension. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of DGR Suspension used in the site are trademarks or registered trademarks of DGR Suspension


Warranty Disclaimer
Coil-Over Damper Kits come with 1 year worry-free manufacturer warranty which includes product defects. Any modifications or abuse to the coil-over damper kits automatically voids the warranty on the damper kit. All warranty claims must be approved by our warranty department. After the first replacement, there will be a change to 6 months and if problem still persist, the warranty will be void for that shipment.


Limitation of Liability
DGR Suspension shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DGR Suspension has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a DGR Suspension product is mistakenly listed at an incorrect price, DGR Suspension reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DGR Suspension reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DGR Suspension shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by DGR Suspension without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
DGR Suspension may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to DGR Suspension.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of DGR Suspension products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of DGR Suspension products) must be commenced within one (1) year after the claim or cause of action arises. DGR Suspension's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. DGR Suspension may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a DGR Suspension or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
DGR Suspension does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DGR Suspension is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DGR Suspension reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DGR Suspension in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless DGR Suspension, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, DGR Suspension may link to sites operated by third parties. However, even if the third party is affiliated with DGR Suspension, DGR Suspension has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DGR Suspension. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DGR Suspension seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Returns and Warranty restrictions include the following:

* A restocking fee of 25% will be associated with any return after it has arrived to the customer.

* Merchandise must be returned unopened with original packaging, documentation and hardware. If package has been opened, the return may not be authorized.

* Merchandise cannot be returned based on a customer "changing their mind, installation difficulty, or any variation deemed unacceptable by DGR Suspension". It is the customers duty to research the process of installation before purchasing a product from DGR Suspension.

* Special Order items CANNOT be canceled, exchanged or returned. NO EXCEPTIONS!

* Merchandise cannot be damaged and must be in new condition.
* All non-product charges such as shipping, transaction cost, and insurance are not refundable. If you want the item returned, you must pay all return shipping and handling charges.
* Some products may vary slightly due to lighting or picture angles. By proceeding with the purchase of our products, you agree to these terms by conducting the transaction. If you have questions, please contact us.
* Returning products that are not ours is an act of fraud.

If we make an error and ship you the wrong item we will replace the item after it has been shipped back to us. It does not happen too often, but errors do happen. Inspection of the item upon arrival will also determine the hold on the re-shipment of the correct item.

 Warranty:

All Items sold are on an as is basis. Dgrsuspension.com disclaims all warranties expressed or implied. We also do not authorize any one to assume liability in connection with these items. The buyer can not recover any damages besides the DGR product. (MECHANICAL, LABOR AND ANY OTHER DAMAGES CAUSED BY THE DEFECTIVE ITEM). All merchandise is aftermarket and intended for OFF-ROAD use only. Buyer assumes responsibility for violations of local laws and rules that may result from use of merchandise. Please check your local laws and research the item to make sure you are purchasing the correct items.

USER ASSUMES ALL RISKS & COSTS ASSOCIATED WITH THE USE OF THESE PARTS & ACCESSORIES. Dgrsuspension.com will not be responsible for any damage or loss aside from the part that is sold by us.

All warranty claims must be approved by our warranty department. After the first warranty claim, the replacement part will carry only a 6-month warranty after which point, if another replacement is necessary, the second replacement will no longer carry a warranty. Physical damage will void your warranty. All parts must be installed by a licensed/professional mechanic, any installation without proof of professional installation will not be honored. Please keep all invoices for all warranty claims since this is what we use to determine the warranty period. Before any return, please contact our customer service by email first for RMA #, we will NOT accept returns without any approval during warranty period after being approved by Dgrsuspension.com staff.

CONDITION OF SALE:

* All sales are in USD.

* Buyer will be charged shipping to and from Dgrsuspension.com if the package is refused including 25% re-stocking fee on the actual item.
* Dgrsuspension.com does not take any returns on used or damaged items.
* For all warranty claims, please supply the original invoice, detailed description of claim, pictures of the damage and our "DGR High Performance Suspension" logo. Proof of professional installation is also required for warranty claim. DO NOT modify the item until Dgrsuspension.com has agreed to your terms and have notified you to do so. Modification of the product without the knowledge of Dgrsuspension.com will void your product warranty. NO EXCEPTIONS!!
* An RMA # must be received from Dgrsuspension.com before an item is returned. In order to get a return authorization number please email sales@dgrsuspension.com. The Return Authorization Number must be visible on the outside of the package containing the returned merchandise. Unauthorized returns or items without a Return Authorization Number will be REJECTED at Dgrsuspension.com. Receiving Department and sent back to the sender at senders cost.

Domestic Shipping:

Merchandise in most cases are shipped by FedEx Ground except Alaska, Hawaii, and US territories. Shipping costs for the above exceptions may be extra and are not included in the shipping cost.

* We do not ship to PO Boxes, APO or ANY MILITARY ADDRESS. We must ship to physical addresses only. If paying by credit card, we must ship to the billing address of the credit card.
* Shipments usually leave our warehouse between 2-3 days upon receipt of payment. Processing payments and packaging takes time, so please allow time for packaging and shipping times. Shipments can be expedited for an extra fee, please call for quotes. If the item is customized (valving, spring rate, etc.) it will take 14-16 days to produce. If the item is out of stock, it will take 14-16 days to produce the item and have it ready to ship.
* Handling cost is included in the cost of shipping. Extra packing materials, boxes and labor are used to safely send out packages.
* Upon request, we will provide tracking/confirmation numbers via FedEx for shipments. Requests can be made 5 days after payment (credit card or online) and 10 days if payment is mailed.
* Refused or undeliverable shipments will not be granted a refund. There will be a surcharge for all refused/undeliverable packages. NO EXCEPTIONS!

International Shipping:

* We currently ship globally on international orders.
* The buyer is responsible for all customs and duties FEES APPLICALBLE. Shipments to Canada are shipped UPS ground.